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Rey_Ganado
Frequent Visitor

Error code: 2003

‎08-05-2021 12:10 AM

Hi, 

 

All of a sudden my bot isn't functioning, the error message is like this:

 

Sorry, the bot can't talk for a while. It's something the bot's owner needs to address. Error code: 2003. Conversation ID: 3rKd07sS0WJCbp0qkCg5rU-l. Time (UTC): 8/5/2021 7:03:18 AM.

 

The flows are working fine, I just can't start any conversation with the bot.

 

Hoping that someone can help.

 

Thanks,
Rey

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Message 1 of 17
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16 REPLIES 16
chiyang
Microsoft
Microsoft

‎08-12-2021 06:14 PM

Started getting the same error on my bot.  Haven't changed a thing.   No error on the automate flow.  Any updates on this?

Message 11 of 17
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bbtt
New Member
In response to chiyang

‎08-12-2021 06:30 PM

Hello can you share your variables I solved my problem

Message 12 of 17
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BlueKangaroo
Regular Visitor

‎08-12-2021 09:43 PM

 We're having the same issue on 2 of our bots.

It was working fine yesterday and but just today the bot fails with that same error.

If you remove the flow that checks the users profile (to return their first name, email, title) etc. then it works fine without the error.

So the error appears to be related to the Get/Search Profile flow.

 

I have tried recreating a new flow with the same steps as shown on this page but it still returns the same 2003 error:

https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Community/Getting-User-Details-To-Use-In-Po...

 

Any ideas?

Message 13 of 17
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Rey_Ganado
Frequent Visitor
In response to bbtt

‎08-12-2021 10:58 PM

Hi, I just recreate the flow and it worked again.

Message 14 of 17
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ev00
Frequent Visitor

‎08-12-2021 11:02 PM

We also have the same Error Code 2003 bot cant talk, is only triggering on a Flow pulling user details (same as Rays message above (User details to PVA) - has been working across multiple topics for months, began error overnight. 

 

have tried multiple variations of removing and adding however given it was working, and multiple other users reporting same .. 🤔

 

ev00_0-1628834438669.png

 

Message 15 of 17
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stevenls
Helper IV
Helper IV

‎09-27-2021 09:50 PM

Same issue here, I am sure it has to do with a date field in Excel coming back as the Power Automate (text) but not sure how to fix it.

Message 16 of 17
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Gabo_Espinosa
New Member

‎09-30-2021 11:06 AM

I have the same issue but it's basically trying to send an email.  I already added the sender to our Mimecast whitelist so, the error is not with blocking the IP.

 

Basically, our flow is asking for an email address, subject, and description to send an email to an external system.

 

Any idea?

Message 17 of 17
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