All of a sudden my bot isn't functioning, the error message is like this:
Sorry, the bot can't talk for a while. It's something the bot's owner needs to address. Error code: 2003. Conversation ID: 3rKd07sS0WJCbp0qkCg5rU-l. Time (UTC): 8/5/2021 7:03:18 AM.
The flows are working fine, I just can't start any conversation with the bot.
Hoping that someone can help.
We're having the same issue on 2 of our bots.
It was working fine yesterday and but just today the bot fails with that same error.
If you remove the flow that checks the users profile (to return their first name, email, title) etc. then it works fine without the error.
So the error appears to be related to the Get/Search Profile flow.
I have tried recreating a new flow with the same steps as shown on this page but it still returns the same 2003 error:
We also have the same Error Code 2003 bot cant talk, is only triggering on a Flow pulling user details (same as Rays message above (User details to PVA) - has been working across multiple topics for months, began error overnight.
have tried multiple variations of removing and adding however given it was working, and multiple other users reporting same .. 🤔
I have the same issue but it's basically trying to send an email. I already added the sender to our Mimecast whitelist so, the error is not with blocking the IP.
Basically, our flow is asking for an email address, subject, and description to send an email to an external system.
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