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Saibotz
Frequent Visitor

Fallback option not available in PVA

When trying to enable Microsoft PVS Fall Back option

 

The Settings Screen is Blank with only the option to click on General.

 

This only shows the General options available. Anyone else have this issue. Please assist!

 

Saibotz_0-1660802824410.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
Matthew5
Advocate II
Advocate II

Hi, have you double checked to see if the fallback topic has already been added?

Mine doesn't show in settings anymore since it's been added, so I need to search for it in topics. 

Matthew5_0-1660827389197.png

 

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7 REPLIES 7
Expiscornovus
Super User
Super User

Hi @Saibotz,

 

That does look odd. Have you tried opening the same settings in a different browser or in a in-private browser session? Does that make a difference?



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fernandosilva
Helper V
Helper V

Hi @Saibotz ,

 

I guess you need to click on General for the options appear on the window.


Cheers,

Fernando

Saibotz
Frequent Visitor

Update to all - Still having the issue 

 

Clicking on General just gives you the General settings - Fall Back still not available.

 

This is across 3 different browsers in Private Mode or otherwise 😞 - Thank you for the suggestions.

 

Saibotz_0-1660819535282.png

 

Sorry - no difference - feedback below - General Settings will open General settings - but Fall Back is not available in any way 😕

The System Fallback link appears with the General link on the Settings menu. I see in the screenshot that you aren't using the newest PVA designer. Could that be the problem?

image.png

 



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Matthew5
Advocate II
Advocate II

Hi, have you double checked to see if the fallback topic has already been added?

Mine doesn't show in settings anymore since it's been added, so I need to search for it in topics. 

Matthew5_0-1660827389197.png

 

Saibotz
Frequent Visitor

It seems to have just resolved itself one day. The platform seems buggy, as today I tried to add a new bot and now all my bots have disappeared. Thank you everyone!

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