Showing results for 
Search instead for 
Did you mean: 

General feature/documentation requests

I didn't see anywhere to post this specifically so I thought I'd do so here.  Just some general feedback for some documentation and feature requests based off of the last issue that we had:

-Document error codes - we had an error code 2001 that we didn't have any way of knowing what specifically it meant, so it was difficult for us to know what that was referring to.

-Some lookup for conversationID - along the same lines, if we knew more about what information was being logged for conversationID it would help us to troubleshoot was is going wrong without having to escalate to support.  In this specific case all topics were failing and we couldn't pinpoint it.

-Automated way of contacting owners for failures - all of our topics were failing, and we didn't have a way to be automatically notified of this problem.  Ultimately one of my team members stumbled across it while looking up something unrelated, but we would have preferred to be made aware of errors like this.  In this specific case the errors hit across all topics, so we wouldn't have been able to get to the escalate topic where we could send a mail to the team.


Anyway, just some suggestions, no follow up necessary.  Thanks again and specific thanks to the customer support team that resolved our issue.


Helpful resources

Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

MS Build PVA Carousel 768x480.png

Microsoft Build is May 24-26. Have you registered yet?

Come together to explore latest innovations in code and application development for Power Virtual Agents.

May UG Leader Call Carousel 768x460.png

What difference can a User Group make for you?

At the monthly call, connect with other leaders and find out how community makes your experience even better.

Users online (3,096)