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talaviad
New Member

Generating events

Hi all,

 

I am sorry if there is already an issue about it but I couldn't find it anywhere..

Is there a way to build events(like the handoff.initiate event) and return them to the user via the direct line channel?

 

Thanks!

2 REPLIES 2
renatoromao
Super User
Super User

Hi @talaviad ,

 

I never tested it yet, but I think that it's possible using Bot Framework (Pro dev) or Bot Framework Composer (low-code/citizen developers).

 

Pro Developer

Use Microsoft Bot Framework Skills - Power Virtual Agents | Microsoft Docs

Transition conversations from bot to human - Bot Service | Microsoft Docs

 

Low-Code / Citizen Developers

Use Bot Framework Composer with chatbots - Power Virtual Agents | Microsoft Docs

Triggers in Bot Framework Composer - Bot Composer | Microsoft Docs

 


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Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português
nmk
Resolver I
Resolver I

Hi @talaviad 

 

It's super easy if you are using Microsoft OminiChannel hub. All configurations and no custom coding involved. However, if you would like to do it on a generic or custom one, some custom development is required to create an adaptor.

 

More info here

https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff

 

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