Hello team, SOS
I am working on an Omnichannel for Customer Service (D365) implementation. I have a bot developed in PVA that works as a user in D365.
I need from the PVA bot to obtain the conversationid and then with power virtual automate obtain the name of the contact.
I am trying to use the va_conversationId and bot msdyn_liveworkitemid context variables but they work randomly. If I use them in the greeting topic the variable is empty. On the other hand, if I use it after asking some questions, the variable is complete.
Context variables take time to initialize? How can I get the conversation id when starting the chat?
I need it for multiple channels (facebook, live chat, whatsapp).
Thanks @renatoromao , from what I see the variable msdyn_liveworkitemid is populated with the conversation id after a few seconds, it is not immediate. For that reason I cannot get the id when starting the conversation.
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