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Ledius
New Member

Getting the Conversation ID value from PVA to Power Automate

Hello everyone,

 

Quick question, is there a way to get the Conversation ID value of each chat session from PVA into Power Automate to then create Queries, uniquely label customer reviews etc?

 

I'm sorry if this has been asked before, I couldn't find any similar questions.

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @Ledius ,

 

Unfortunately, not yet.

You can see a workaround here: https://powerusers.microsoft.com/t5/Publish-Channel-Management/Is-it-possible-to-reconnect-the-user-...


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

1 REPLY 1
renatoromao
Super User
Super User

Hi @Ledius ,

 

Unfortunately, not yet.

You can see a workaround here: https://powerusers.microsoft.com/t5/Publish-Channel-Management/Is-it-possible-to-reconnect-the-user-...


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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