cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Prasad2
Regular Visitor

Go back option in Power Virtual Agent

@

 

Is there any possibility to go back to the previous dialog using the MultiChoice option?

1 ACCEPTED SOLUTION

Accepted Solutions

@Prasad2 ,

 

I created a simple video to show how can you do that.

https://www.loom.com/share/edf95da876694c92949a41c556c96efa


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

3 REPLIES 3
renatoromao
Super User
Super User

Hi @Prasad2 ,

 

Yes, sure!

After you create some options inside the question to the user, create a new node, and insert conditions.

E.g.: If the user then selected "No, thanks", create a new node below this condition, and when you click to add a new node you can see a little ball above the card that shows which actions do you want to add in this topic. Click on the ball and drag until the back option that you want to go back.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

It's throwing topic checker error while I'm doing that

@Prasad2 ,

 

I created a simple video to show how can you do that.

https://www.loom.com/share/edf95da876694c92949a41c556c96efa


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

Helpful resources

Announcements
Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Planning-build-bot-2-5-20-768x460.png

New Year’s Resolution - Build Conversational Bots!

Access all of the Power Virtual Agents learning resources and join the January learning challenge.

Users online (2,273)