cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Prasad2
Regular Visitor

Go back option in Power Virtual Agent

@

 

Is there any possibility to go back to the previous dialog using the MultiChoice option?

1 ACCEPTED SOLUTION

Accepted Solutions

@Prasad2 ,

 

I created a simple video to show how can you do that.

https://www.loom.com/share/edf95da876694c92949a41c556c96efa


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

3 REPLIES 3
renatoromao
Super User
Super User

Hi @Prasad2 ,

 

Yes, sure!

After you create some options inside the question to the user, create a new node, and insert conditions.

E.g.: If the user then selected "No, thanks", create a new node below this condition, and when you click to add a new node you can see a little ball above the card that shows which actions do you want to add in this topic. Click on the ball and drag until the back option that you want to go back.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

It's throwing topic checker error while I'm doing that

@Prasad2 ,

 

I created a simple video to show how can you do that.

https://www.loom.com/share/edf95da876694c92949a41c556c96efa


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Helpful resources

Announcements
Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

MS Build PVA Carousel 768x480.png

Microsoft Build is May 24-26. Have you registered yet?

Come together to explore latest innovations in code and application development for Power Virtual Agents.

May UG Leader Call Carousel 768x460.png

What difference can a User Group make for you?

At the monthly call, connect with other leaders and find out how community makes your experience even better.

Users online (2,737)