Has anyone in this community been able to connect PVA to an engagement hub to hand-off the conversation apart of Dynamics 365?
I know customers have used this to create handoffs to their hub of choice, such as LivePerson https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff
Hi @peterswimm ,
I tried that, but it doesn't make sense to get another subscription in a platform like LivePerson that does everything already.
I guess the Dynamics 365 Customer Service is the only option at the moment, but I'm still voting for the Microsoft Teams integration as a hub.
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