cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
fernandosilva
Helper V
Helper V

Hand-off to engagement hub

Has anyone in this community been able to connect PVA to an engagement hub to hand-off the conversation apart of Dynamics 365?

 

2 REPLIES 2
peterswimm
Microsoft
Microsoft

I know customers have used this to create handoffs to their hub of choice, such as LivePerson https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff

Hi @peterswimm ,

 

I tried that, but it doesn't make sense to get another subscription in a platform like LivePerson that does everything already.

 

I guess the Dynamics 365 Customer Service is the only option at the moment, but I'm still voting for the Microsoft Teams integration as a hub.

 

Cheers,


Fernando

Helpful resources

Announcements
Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

Top Solution Authors
Users online (2,768)