Hand-off to engagement hub

[fernandosilva]

Has anyone in this community been able to connect PVA to an engagement hub to hand-off the conversation apart of Dynamics 365?

[peterswimm]

I know customers have used this to create handoffs to their hub of choice, such as LivePerson https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff

[fernandosilva]

Hi @peterswimm ,

I tried that, but it doesn't make sense to get another subscription in a platform like LivePerson that does everything already.

I guess the Dynamics 365 Customer Service is the only option at the moment, but I'm still voting for the Microsoft Teams integration as a hub.

Cheers,

Fernando