Has anyone been able to hand over a conversation to a third party chat tool instead of Dynamics?
Solved! Go to Solution.
Hi @AdamHunt ,
Today, you can only use Omnichannel on Dynamics to transfer the conversation to the agent.
But I already created an idea to allow transfer conversations to the Microsoft Teams, please, vote
https://aka.ms/pva/community/ideas
Renato Romรฃo,
Connect with me here ๐
Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | PortuguรชsHi @AdamHunt ,
Today, you can only use Omnichannel on Dynamics to transfer the conversation to the agent.
But I already created an idea to allow transfer conversations to the Microsoft Teams, please, vote
https://aka.ms/pva/community/ideas
Renato Romรฃo,
Connect with me here ๐
Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | PortuguรชsHi @AdamHunt, it is possible to set up a live agent hand off to a third party provider. You will need technical expertise to implement as it involves writing a customer adapter. We have more info in our docs including code samples: https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff
Michael
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