Has anyone been able to hand over a conversation to a third party chat tool instead of Dynamics?
Solved! Go to Solution.
Hi @AdamHunt, it is possible to set up a live agent hand off to a third party provider. You will need technical expertise to implement as it involves writing a customer adapter. We have more info in our docs including code samples: https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff
Check out new user group experience and if you are a leader please create your group
On-demand access to all the great content presented by the product teams and community members! #MSBizAppsSummit #CommunityRocks