Hand over conversation to a third party chat instead of dynamics

[AdamHunt]

Has anyone been able to hand over a conversation to a third party chat tool instead of Dynamics?

[renatoromao · Accepted solution]

Hi @AdamHunt ,

Today, you can only use Omnichannel on Dynamics to transfer the conversation to the agent.

But I already created an idea to allow transfer conversations to the Microsoft Teams, please, vote

https://aka.ms/pva/community/ideas

[mivakoc]

Hi @AdamHunt, it is possible to set up a live agent hand off to a third party provider. You will need technical expertise to implement as it involves writing a customer adapter. We have more info in our docs including code samples: https://docs.microsoft.com/en-us/power-virtual-agents/configure-generic-handoff

Michael