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Canix17
Regular Visitor

Have your bot reach out after inactivity

Hello community,

 

This is my first post on here so I ask that you please give me grace if I do something incorrectly.

 

Here's my question: Is there a way to detect user inactivity after a user has started a conversation but not resolved or escalated? For example, perhaps there could be a built in topic that would get triggered automatically after the user hasn't respond for 30/45 minutes? This would help get users re-engaged and lower abandon rates. Let me know if this exists or if I should request it!

 

Thanks.

1 REPLY 1
renatoromao
Super User
Super User

Hi @Canix17 ,

 

Not yet, unfortunately.

But it is a great idea!!!

I am suggesting here (vote, please):  Re-engage users after 30 minutes - Power Platform Community (microsoft.com)


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

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