cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
JakeC20
New Member

Help Desk Chat Bot - Add requestor to teams chat

Hello, 


I'm trying to make a teams chat bot that connects users to members of the help desk via the "Create a chat" function. 
I'm able to manually add the help desk users to the chat, but how would I go about adding the person talking to the bot to the same chat? 

 

*Note I am running the flow on the "The user who runs the flow" plan. 
I'm also the owner and am currently added to every group chat. Is there a way to avoid this?

 

Any help/tips would be appreciated.


1 ACCEPTED SOLUTION

Accepted Solutions
Expiscornovus
Super User
Super User

Hi @JakeC20,

 

I assume your bot uses authentication? If so, you should have bot.UserId which you can feed into your flow. @Jcook has written a nice blog about this:

https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Community/Getting-User-Details-To-Use-In-Po...

 

You can use that within your flow to lookup the person and use their details for the create a chat action.

 

Btw, as far as I am the owner will always be added to the chat. I do not think you are able to avoid that in the configuration of that specific action.

View solution in original post

1 REPLY 1
Expiscornovus
Super User
Super User

Hi @JakeC20,

 

I assume your bot uses authentication? If so, you should have bot.UserId which you can feed into your flow. @Jcook has written a nice blog about this:

https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Community/Getting-User-Details-To-Use-In-Po...

 

You can use that within your flow to lookup the person and use their details for the create a chat action.

 

Btw, as far as I am the owner will always be added to the chat. I do not think you are able to avoid that in the configuration of that specific action.

Helpful resources

Announcements
Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

Carousel_PP_768x460_Wave2 (1).png

2022 Release Wave 2 Plan

Power Platform release plan for the 2022 release wave 2 describes all new features releasing from October 2022 through March 2023.

Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

365 EduCon 768x460.png

Microsoft 365 EduCon

Join us for two optional days of workshops and a 3-day conference, you can choose from over 130 sessions in multiple tracks and 25 workshops.

Top Solution Authors
Users online (3,124)