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How to add a FAQ site from a private domain to suggested topics in power virtual agents?

How to add a FAQ site from a private domain to suggested topics in power virtual agents. When we try to add this I a getting a message "We couldn’t connect to this link, or it’s not secure. Make sure it’s secure (beginning with https://) and that it’s a working link."
I am able to add FAQ sites available in public domain. But when I try to add sites that are available only to our company domain, I am getting the error message, "We couldn’t connect to this link, or it’s not secure. Make sure it’s secure (beginning with https://) and that it’s a working link." even if I am connected to my office network via VPN.
 
Could you suggest what is the issue?
2 ACCEPTED SOLUTIONS

Accepted Solutions
Super User III
Super User III

Hello @BijuMohan 

 

Unfortunately at this time, PVA only supports public facing urls:

Check Step5

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-create-topics-from-web#prerequisites

 

Consider submitting this as an idea:

https://aka.ms/pva/community/ideas





Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


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View solution in original post

Super User
Super User

Hi @BijuMohan ,

 

As @Jcook  said, it’s not possible yet.

But you can extract the FAQ to a Excel file an upload inside the FAQ chatbot page. (Your excel needs to be online to import it into the chatbot suggest topics)

 

We have more ways to extract the question to the a website, one example here: https://stackoverflow.com/questions/5524143/how-can-i-export-tables-to-excel-from-a-webpage


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.250 students | PROMOTIONS) : English | Português

View solution in original post

3 REPLIES 3
Super User III
Super User III

Hello @BijuMohan 

 

Unfortunately at this time, PVA only supports public facing urls:

Check Step5

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-create-topics-from-web#prerequisites

 

Consider submitting this as an idea:

https://aka.ms/pva/community/ideas





Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips, tricks, and guides
FlowAltDelete




View solution in original post

Super User
Super User

Hi @BijuMohan ,

 

As @Jcook  said, it’s not possible yet.

But you can extract the FAQ to a Excel file an upload inside the FAQ chatbot page. (Your excel needs to be online to import it into the chatbot suggest topics)

 

We have more ways to extract the question to the a website, one example here: https://stackoverflow.com/questions/5524143/how-can-i-export-tables-to-excel-from-a-webpage


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.250 students | PROMOTIONS) : English | Português

View solution in original post

Super User III
Super User III

Hello @BijuMohan 

 

Could you please let us know if you have any other issues?





Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips, tricks, and guides
FlowAltDelete




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