How to add a FAQ site from a private domain to suggested topics in power virtual agents?

[BijuMohan]

How to add a FAQ site from a private domain to suggested topics in power virtual agents. When we try to add this I a getting a message "We couldn’t connect to this link, or it’s not secure. Make sure it’s secure (beginning with https://) and that it’s a working link."

I am able to add FAQ sites available in public domain. But when I try to add sites that are available only to our company domain, I am getting the error message, "We couldn’t connect to this link, or it’s not secure. Make sure it’s secure (beginning with https://) and that it’s a working link." even if I am connected to my office network via VPN.

Could you suggest what is the issue?

[Jcook · Accepted solution]

Hello @BijuMohan 

Unfortunately at this time, PVA only supports public facing urls:

Check Step5

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-create-topics-from-web#prerequisites

Consider submitting this as an idea:

https://aka.ms/pva/community/ideas

[renatoromao · Accepted solution]

Hi @BijuMohan ,

As @Jcook  said, it’s not possible yet.

But you can extract the FAQ to a Excel file an upload inside the FAQ chatbot page. (Your excel needs to be online to import it into the chatbot suggest topics)

We have more ways to extract the question to the a website, one example here: https://stackoverflow.com/questions/5524143/how-can-i-export-tables-to-excel-from-a-webpage

[Jcook]

Hello @BijuMohan 

Could you please let us know if you have any other issues?