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prince_i4d
New Member

How to get a phone number

Hi, guys!

Are there any solution to get the customer's phone number that contact us by mobile, without asking him? I don't know if the Power Virtual Agent have context variables or something like that, this would be useful.

 

I need to identify the customer on future contacts.

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @prince_i4d ,

 

No, and it will be not possible from my perspective. Why?

Because this is private information and there is no way to get it from websites or something like that without asking the user. (mainly for data protection law)

 

But if you want, you can create your idea here: https://aka.ms/pva/community/ideas 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

2 REPLIES 2
renatoromao
Super User
Super User

Hi @prince_i4d ,

 

No, and it will be not possible from my perspective. Why?

Because this is private information and there is no way to get it from websites or something like that without asking the user. (mainly for data protection law)

 

But if you want, you can create your idea here: https://aka.ms/pva/community/ideas 


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Thanks for reply, @renatoromao !

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