How to get session ID real-time and give it to user?

[Allen_Gao]

Dear:

Hi This is Allen from Azure WCF Team.

Wanna know could we get the session ID real-time(I mean during the process of chat, something like a global variable)

Because we wanna give this session ID to the user, when they have problem with our service they could also include that session Id so we could more efficiently locate the chat history in log file to see what actually happened.

Looking forward to your reply

Allen

[renatoromao · Accepted solution]

Hi @Allen_Gao ,

You can see this topic: https://powerusers.microsoft.com/t5/Publish-Channel-Management/Is-it-possible-to-reconnect-the-user-...

[Allen_Gao]

Thanks @renatoromao  that fetch code works for me.

And now there is another question, could I send this conversation id back to my power agent bot(wanna use it between topics as a global variable)

Any ideas or solutions here?

Looking forward to your reply

Allen

[renatoromao]

Hi @Allen_Gao ,

Nice! 🙂

You can use external variables inside the PVA topics.

https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables-bot#set-a-bot-variables-va... 

[Allen_Gao]

Hi @renatoromao thanks for your reply. 

Have checked that doc, still get a little confused.

As in previous step I already got the conversationId,

now I want to set conversationId as a global variable in my bot, 

but I need to set a question first then I could set the value of it?

Also, how to send the conversationId back to bot? as the bot is not an API, it could not receive the HTTP request?

Inside that doc it said could append variable in store, but how could use that variable in PowerVA?

but how does that work? really get confused here

Looking forward to your reply

Allen