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fernandosilva
Helper V
Helper V

How to make the links from my chat bot open in the same window instead of a new tab?

Hi there,

 

At the moment the links posted on a topic are opening in a new window.

This behavior means that if the user opens the link it loses the chat window in the new tab.

 

How can I place a link for a page on my website and when the user opens it doesn't open a new tab?

 

Cheers,

 

Fernando

 

 

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Expiscornovus
Super User
Super User

Hi @fernandosilva,

 

As far as I am aware the links always open externally.

 

However, the use case is pretty interesting. Might be a good candidate for the Power Virtual Agents Ideas section.

 

You want to persist the chat window/session when offering the end user links from your website, correct? To clarify, you mean a conversation like below?

 

End User: response to question in topic in chat window on home on website (for example 'Where can I find your FAQ' )

Bot: FAQ can be found over here (with link on website)

End User: Clicks on link and within the same browser window the FAQ is opened and a chat window is opened with the same chat session and the user can continue their conversation?



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Yep, that's correct.

 

Gonna post on the ideas page then.

 

Cheers,


Fernando

fernandosilva
Helper V
Helper V

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