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MCBates88
New Member

How to tag and notify a real person that a chat occurred

The chatbot I created is for the purposes of gathering information for a request, to streamline a painful process currently. I need to know that the chat is occurring (or occurred) so I can complete their request. Is there a way to trigger an email to me or a TEAMS notification that a new chat has occurred? 

 

Thanks! 

Michelle Bates

1 REPLY 1
renatoromao
Super User
Super User

Hi @MCBates88 ,

 

At the end of your conversation within PVA, you can add an action connected to Power Automate: Automate chatbot actions with flows - Power Virtual Agents | Microsoft Docs

 

Within your workflow, you have multiple options to send Teams or Email notifications.

- Using Adaptive Cards: https://docs.microsoft.com/en-us/power-automate/create-adaptive-cards?WT.mc_id=BA-MVP-5003806

- More information about Adaptive Cards: Send an Adaptive Card to Teams from Microsoft Lists using Power Automate – Norm Young


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Thanks!

Renato Romão,

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Power Virtual Agents course (+2.650 students) : English | Português

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