I have followed below documents :
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
I have gone through those documents and regarding Omnichannel i think we require seperate license for that i have tried but it s not working and other option which I found is Botframe work in which I have no knowledge.
Next is building our own engagement hub document which I have gone through.In this there are no steps for creating an engagement hub and connecting to live agent.So if you can explain me about the steps it will be helpful
Keep up to date with current events and community announcements in the Power Virtual Agents community.
A great place where you can stay up to date with community calls and interact with the speakers.