cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
v-ravka
Microsoft
Microsoft

How to use Live agent in PVA using Flow?

I have followed below documents :
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

 

https://powervirtualagents.microsoft.com/en-us/blog/power-virtual-agents-integration-with-bot-framew...

 

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off

 

I have gone through those documents and regarding Omnichannel i think we require seperate license for that i have tried  but it s not working and other option which I found is Botframe work in which I have no knowledge.

 

Next is building our own engagement hub document which I have gone through.In this there are no steps for creating an engagement hub and connecting to live agent.So if you can explain me about the steps it will be helpful

 

 

0 REPLIES 0

Helpful resources

Announcements
Power Virtual Agents News & Announcements

Power Virtual Agents News & Announcements

Keep up to date with current events and community announcements in the Power Virtual Agents community.

Community Calls Conversations

Community Calls Conversations

A great place where you can stay up to date with community calls and interact with the speakers.

Power Virtual Agents Community Blog

Power Virtual Agents Community Blog

Check out the latest Community Blog from the community!

Top Solution Authors
Users online (5,387)