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NoneWasHere
Regular Visitor

I have 2 very difficult question

Hello,

 

So let's start with question 1:

I want to give certain people an access to certain topics inside 1 bot, for example:

I want managers to be able to look up a topic, but normal agents can't look up that topic and it doesn't get recommended to them nor they can look it up.

 

Question 2:

I want the bot to send massage to all users as the bot it self

for example I have an update for the company that I want the bot to send it to the agents.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

@NoneWasHere ,

 

I see your point.

One way I have dealt with this, is by using a “Service Account” as the Flow connection. This way the message or email gets sent I by the service account.

 


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3 REPLIES 3
Jcook
Super User III
Super User III

Hello @NoneWasHere 

 

For the first question:

This is not possible at this time. Please consider posting this as an idea - https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/idb-p/pva_ideas

 

For your second question, This seems more suitable for Power Automate. You can use it to send messages to users as the Flow Bot - https://365community.online/microsoft-teams-flow-actions-post-a-message-as-the-flow-bot-to-a-user-yo...

 


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





Thank you very much for the fast response, I am pretty sure you have a flow that mention you every time someone post here, that how fast you were.

 

But here is the thing, I have 2 bots, 

First bot is set for a specific updates:

Circulares for example.

The 2nd bot is set as HR:

To send HR announcements.

 

I don't want flow to send an update as flow, nor as the user which will send all updates as flow.

 

I want the HR bot to send HR announcement as HR bot, if that make sense.

@NoneWasHere ,

 

I see your point.

One way I have dealt with this, is by using a “Service Account” as the Flow connection. This way the message or email gets sent I by the service account.

 


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





View solution in original post

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