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ENjoroge
Helper I
Helper I

Integration JIRA servicedesk with Power Virtual Agent

Dear Community,

I am building a technical support chatbot and trigger ticket creation in Jira from PVA using flow.I am having an issue matching the reporter and the person chatting with the bot.Currently authentication is through Ms Teams.

 

Any ideas? 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
ENjoroge
Helper I
Helper I

Seemed ti have figured to use the Create ticket V2 template and serves the purpose.

 

@Jcook

View solution in original post

3 REPLIES 3
Jcook
Super User
Super User

Hello @ENjoroge 

 

Could you share a screenshot of your Flow, and bot.

 

What is the value from Jira for a person?

Could we use office365 users connector in Flow to match the person speaking with the bot


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Jcook
Super User
Super User

Hello @ENjoroge 

Are you still having issues?

 


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





ENjoroge
Helper I
Helper I

Seemed ti have figured to use the Create ticket V2 template and serves the purpose.

 

@Jcook

View solution in original post

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