cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
TKS0001
Regular Visitor

Is there a way to make option buttons disappear once clicked?

One of the issues with a chatbot is that the options are once chosen by the user still stays there. Users when clicks on the previously shown options, the workflow just gets disrupt and shows an error message. see below example:

 

Screen.jpg

In the above example, the user first chooses "FAQs" and the bot then showed new options i.e. FAQs1, FAQs2 ..... But the user instead of choosing the new options clicked on the previously shown options e.g. Option 1.

 

As bot could not get the right answer then shows the error 😞

 

Now I think there could be only two solutions to such an issue:

1. Either the PVA becomes so smart that it gets to know that the user has clicked on an option from another node and it runs that node closing the current node. OR

2. The chat screen just disappears the option buttons once a user clicks on them.

 

Can anyone help me in knowing if either of the above options is possible? If yes, how can I do it?

 

Thanks in advance!

 

 

 

- I am using PVA for Teams

1 REPLY 1
renatoromao
Super User
Super User

Hi @TKS0001 ,

 

We have new updates from a duplicated topic here: Disable options of previous questions for PVA in T... - Power Platform Community (microsoft.com)

 

In resume

It's not possible to do it now, you can vote on my idea here: Disable options of previous questions for PVA bots - Power Platform Community (microsoft.com)

Also, you can try to use Adaptive Cards (a premium license is required).


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Helpful resources

Announcements
Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

Top Solution Authors
Users online (3,890)