Is there capability for a "Black List" or recognition of swear words in Power Virtual Agents?

[DS2]

Haha, hope not to have this problem once we go live - but is there any kind of blacklist that can be built in to PVA in case people type in swear words? Thanks!

[Jcook · Accepted solution]

Hi @DS2 

Great question/idea!

You could always have a trigger for those words, and do something.

Are you worried users will be swearing at your bot?

Consider creating an idea here:

https://aka.ms/pva/community/ideas

[DS2]

Thank you @Jcook - we're sure hoping the bot is not swear-worthy (but if so, we could as you say have a trigger with a response like "now, now, that's not nice!" or similar). Topic came up in one of our weekly meets and I was curious. 

[Jcook]

@DS2 

Yes, haha. I am sure you could have some fun with it.

Have the Topic that triggers on bad words. The topic could trigger a Flow, and store their email in SharePoint. Then telling the user they only have 3 strikes.

And each time they do it, add a tally to their record in SharePoint haha 😂

[DS2]

Ooh, @Jcook - I like the way you think! The possibilities are endless...