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ezequiel
Microsoft
Microsoft

Issues with a new BOT

Hi

 

I'm very new for this world and I'm trying to create a new Bot. I'm made some changes to the greeting, saved them, but when I tried it in the Bot I get the following:

 

- Forever Spinning wheel saying "Updating Topic"

- The message displayed on the Bot once I said "Hello" it is not the one I updated. I see that the displayed message is still the default one

- Error message "Dialog wasn't found"

 

Can you guide me on what I'm doing wrong? Print Screen below.

Capture.PNG

 

Thanks!

 

Ezequiel

 

 

4 REPLIES 4
renatoromao
Super User
Super User

Hi @ezequiel ,

 

Maybe your bot lost the connection during the update.

I recommend you to refresh this page, open Topics and open your topic. Try to change again and save.

 

If the issue persists, send your Bot ID to @Diganta / @MarKol / @CleberM  to investigate your issue.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Thanks @renatoromao  for the reply. I tried, made a changes, but still the bot is returning the default messages as you can see below:

 

Capture.PNG

 

Where can I locate the BOT ID?

 

Thanks

 

Ezequiel

Try to click on the Reset button inside your Test bot.

 

You can see your Bot ID opening the Channels >> Custom website >> Inside the iframe you can see https://powerva.microsoft.com/webchat/bots/BOTID


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

I tried to reset it already. Thanks for the help.

 

@Diganta , @MarKol @CleberM ...the ID is 617fcd58-4eee-4f5e-942c-13fa4fc8929e

 

Can you help me with this?

 

Thanks!

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