When i am adding a 'Question' to my PVA BOT and selecting 'Identify' as 'User's entire response' post that the condition only populates one option 'is equal to'. Why is it not permitting me to add more conditions like 'contains' or 'not-contains' etc. It seems like limitation and must have feature/functionality.
Yes you are right the condition expression are very limited at the moment. Hopefully they will be extended soon.
You could use a Flow but its a bit over overkill for conditional processing##
Joe