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My Teams bot is broken

I published my PVA to MS Teams a while ago as a bot. It worked perfectly.

A few days ago it stopped working.

It works perfectly from a web test page and from the 'Test your bot' option, but it does not work from MS Teams. 

It is as if it wouldn't recognise phrases that are used in the bot for branching.

It's response for any phrase is: 

Sorry, I am not able to find a related topic. Can you rephrase and try again?
 
As mentioned, the test app works just fine, it only happens from MS Teams.
1 ACCEPTED SOLUTION

Accepted Solutions

Please create a support ticket so we can get an engineer to investigate. 

this can be done here: 

https://powervirtualagents.microsoft.com/en-us/support/

 

Thank you!

 

View solution in original post

5 REPLIES 5
Super User
Super User

Hi @centrical ,

 

Can you try to publish again your chatbot using the PVA Portal >> Publish menu >> Publish button? 

Wait for 15 minutes and if your chatbot doesn't work again, try the next option below.

 

Can you try to implement it again like a new bot? (don't delete the last bot implemented)


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Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

I tried to re-publish. It didn't help. I also modified some text, I can see the text modification but the problem remains.

I didn't try to create a new identical bot, it is allot of work.

Like I said, the bot runs perfectly in test mode and embedded in a web site, just not in Microsoft Teams.

Teams has a big version update last week - I suspect it is related.

@centrical ,

 

I suggested to you to create a new bot inside the MS Teams with a simple configuration because I have the new version of MS Teams and all chatbots that I used it's working normally. Maybe your issue is related to your internal relationship inside MS Teams with PVA.

 

I have a video to help you to publish step-by-step the chatbot inside MS Teams (if you want)

https://www.youtube.com/watch?v=dCTxbAjOaMQ&list=PLWGKTxKF5vWc9YwqLkZB34oqJ1FGxrlSk&index=13


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

I have determined that what stopped appearing is the Azure AD login card.

Nothing changed in configuration, the bot just hangs when it should display an Authorization step.

token.botframework.com domain is specified in valid domain list.

 

Please create a support ticket so we can get an engineer to investigate. 

this can be done here: 

https://powervirtualagents.microsoft.com/en-us/support/

 

Thank you!

 

View solution in original post

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