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alvinsusanto
Helper I
Helper I

My Topics missing when Integrating Bot to Facebook Messenger

Hi,

 

I try to integrate my virtual agent bot into Facebook Messenger.

The process itself is succeeded, however, my user defined topics seems missing from my bot knowledge based.

Is there any setting so that my created topics is applicable by the bot in Facebook Messenger?

 

Regards,

Alvin Susanto

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @alvinsusanto ,

 

Really?

Did you publish your bot before deploy on the Facebook channel?

Because I published my topics and afterward deploy on the Facebook channel. When I send a message, my topic is executed normally.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

View solution in original post

4 REPLIES 4
renatoromao
Super User
Super User

Hi @alvinsusanto ,

 

Really?

Did you publish your bot before deploy on the Facebook channel?

Because I published my topics and afterward deploy on the Facebook channel. When I send a message, my topic is executed normally.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

View solution in original post

Hi @renatoromao ,

 

I already publish my Bot.

I tried the bot using the bot in the demo website, and my topic is executed.

But when i try again in Facebook Messenger, my topic is still not recognized. Is there any step needed to refresh the bot in Facebook Messenger?

 

Regards,

Alvin Susanto

Hi @alvinsusanto ,

 

I understood 😞

You can see this part of the documentation: https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-facebook#updating-bot-c...

 

If your problem does not solve, try to remove and add again: https://docs.microsoft.com/en-us/power-virtual-agents/publication-add-bot-to-facebook#remove-your-bo...


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

Hi @renatoromao ,

 

It seems i missing to publish my bot. 

After publishing, somehow it need some time before the topics could be executed

 

Regards,

Alvin Susanto

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