New topics asked by customers

[ezequiel]

Hi,

Is it possible to visualize the list of questions from users that ended into the "Sorry, I am not able to find a related topic. Can you rephrase and try again?" response?

I'd like to identify those questions or phrases that needs to be elaborated to generate a better user experience.

Thanks

Ezequiel

[renatoromao · Accepted solution]

Hi @ezequiel ,

Yes, you can see the all chat history inside the Common Data Service.

1- Open make.powerapps.com

2- Open the same environment that your bot is using

3- Left menu >> Data >> Entities

4- Change the view to see All entities

5- Search to ConversationTranscript

6- Inside the column Content you can identify the phrases and the history of conversation for all users

https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bo...

And you can use System fallback

https://docs.microsoft.com/en-us/power-virtual-agents/authoring-system-fallback-topic

[ezequiel]

@renatoromao ...are the unrecognized triggers phrases stored somewhere as well?

Thanks!

Ezequiel

[renatoromao]

Hi @ezequiel ,

Inside the ConversationTranscripts you can the whole conversation.

If you want to see a simple conversation with the phrases, just follow these steps:

1- Open PVA portal

2- Left menu >> Analytics

3- Click on the Sessions

4- Filter the dates that you want and click on the Update button

5- Download the data

6- After to open the excel file, you can see the ChatTranscript , InitialUserMessage and SessionOutcome. These fields will help you.