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Microsoft
Microsoft

New topics asked by customers

Hi,

 

Is it possible to visualize the list of questions from users that ended into the "Sorry, I am not able to find a related topic. Can you rephrase and try again?" response?

 

I'd like to identify those questions or phrases that needs to be elaborated to generate a better user experience.

 

Thanks

 

Ezequiel

1 ACCEPTED SOLUTION

Accepted Solutions
Super User
Super User

Hi @ezequiel ,

 

Yes, you can see the all chat history inside the Common Data Service.

1- Open make.powerapps.com

2- Open the same environment that your bot is using

3- Left menu >> Data >> Entities

4- Change the view to see All entities

5- Search to ConversationTranscript

6- Inside the column Content you can identify the phrases and the history of conversation for all users

https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bo...

 

And you can use System fallback

https://docs.microsoft.com/en-us/power-virtual-agents/authoring-system-fallback-topic


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.250 students | PROMOTIONS) : English | Português

View solution in original post

3 REPLIES 3
Super User
Super User

Hi @ezequiel ,

 

Yes, you can see the all chat history inside the Common Data Service.

1- Open make.powerapps.com

2- Open the same environment that your bot is using

3- Left menu >> Data >> Entities

4- Change the view to see All entities

5- Search to ConversationTranscript

6- Inside the column Content you can identify the phrases and the history of conversation for all users

https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bo...

 

And you can use System fallback

https://docs.microsoft.com/en-us/power-virtual-agents/authoring-system-fallback-topic


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.250 students | PROMOTIONS) : English | Português

View solution in original post

@renatoromao ...are the unrecognized triggers phrases stored somewhere as well?

 

Thanks!

 

Ezequiel

Hi @ezequiel ,

 

Inside the ConversationTranscripts you can the whole conversation.

If you want to see a simple conversation with the phrases, just follow these steps:

1- Open PVA portal

2- Left menu >> Analytics

3- Click on the Sessions

4- Filter the dates that you want and click on the Update button

5- Download the data

6- After to open the excel file, you can see the ChatTranscript , InitialUserMessage and SessionOutcome. These fields will help you.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.250 students | PROMOTIONS) : English | Português

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