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MarkTiczon
Frequent Visitor

PVA Bot duplicate replies

Hi PVA Community,

 

This is regarding PVA Bot connected with Facebook Channel via Omnichannel, the issue is regarding duplicate replies sent by PVA Bot every initial message/first message. Please see image bellow:

 

MarkTiczon_2-1616665150100.png

 

 

In PVA no issues when testing the bot.

MarkTiczon_1-1616665084313.png

 

Thank you in advance,

Mark

 

7 REPLIES 7
mivakoc
PVA
PVA

Hi @MarkTiczon, this is a known issue and we are releasing a fix for this in the next days/weeks. I will also message you directly to understand the urgency with which you need to have this resolved as there are some options we have. 

Best, 
Michael

Hi @mivakoc, thank you for the information, is there any workarounds for this issue?

 

Regards,

Mark

Jcook
Super User III
Super User III

What’s the status on this. Is your issue fixed @MarkTiczon ?


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Hi @Jcook

The general fix for this will be rolled out later in the year. We are working with Mark to onboard him to our private preview. If you have customers who need the fix, please let me know and we can chat offline. 

Best, 
Michael Vakoc

LeonardoPTY
New Member

Hi,

I have a customer who has the same problem and urgently need to have the problem fixed. 

Can help me fix this problem?

 

Leonardo. 

 

Hi @LeonardoPTY, reaching out to you via private message

Michael

Thanks, i send the info in a minutes

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