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mcow
New Member

PVA Bug Reporting

Hi, I've been trying to raise support tickets and find where bug reports should be directed but having been running into issues in the very process of raising tickets and submitting bug reports, so I'm posting here instead as the issue relates to virtual agents:

 

When trying to raise a support ticket via the Virtual Agent for the Power Platform/Power BI service after it was unable to help resolve the issue, I'm unable to progress due to the mandatory 'How severe is this issue?' field providing no selection options.

mcow_0-1664271773314.png

 

Trying to report this issue via the Power Platform issue reporting then led me to this empty page.

mcow_1-1664272103336.png

 

This was all using the current Edge browser.

1 ACCEPTED SOLUTION

Accepted Solutions

Thank you for bringing this issue to our attention. I will pass this issue on to those who maintain the support bot.

While trying to reproduce the issue, I saw that the support plan option on the previous screen was blank. The options that are available to describe how severe the issue appear to be dependent upon the support plan selected which is a required field.

mboninco_0-1664379063329.png

The workaround is on the initial screen select "See solutions" rather than opening the virtual agent.

mboninco_1-1664379217348.png


Then click Next instead of opening the virtual agent.

mboninco_2-1664379343462.png


On the following screen, you will have options to select under support plan, which will allow you to proceed with creating the support request.

mboninco_3-1664379394580.png


-- Mike Bonincontri




View solution in original post

2 REPLIES 2

Thank you for bringing this issue to our attention. I will pass this issue on to those who maintain the support bot.

While trying to reproduce the issue, I saw that the support plan option on the previous screen was blank. The options that are available to describe how severe the issue appear to be dependent upon the support plan selected which is a required field.

mboninco_0-1664379063329.png

The workaround is on the initial screen select "See solutions" rather than opening the virtual agent.

mboninco_1-1664379217348.png


Then click Next instead of opening the virtual agent.

mboninco_2-1664379343462.png


On the following screen, you will have options to select under support plan, which will allow you to proceed with creating the support request.

mboninco_3-1664379394580.png


-- Mike Bonincontri




Thanks Mike, the issue prompting the support request was related to Power BI, and I believe I had selected an option for 'Power BI Pro' under the Support Plan, so it may be that specific plan is lacking Severity options?

 

I'll accept your workaround as the solution as it would've warranted a support ticket anyway - though the issue appears to have self-resolved as of today and I no longer need to raise one.

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