Showing results for 
Search instead for 
Did you mean: 
Super User
Super User

PVA Test Preview

Hi All,


Is any of you working on the PVA Test Preview?


If yes, have you successfully made the adaptive cards with form to work?


I have not a proper answer from anyone from Microsoft or users about it and if the new version is gonna be launched on the 1st of May 2023, as a user, I find it very stressful all the time that there is an update, having to dig everywhere for a solution that is never well described by the product owners.


Also, primary features on the chatbot is missing since day one (1).

Such as:

- Multiple choice question options stack vertically instead of horizontally;

- Grey out the text field when there are multiple choice question options;

- Customization with Dynamics 365 Customer Service integration is Zero (0).


I have place on the ideas panel on PVA and D365, but never got any feedback.


If there is anyone @microsoft that could clarify or give us, users, a better customer service experience, that would be great.


Copilot Studio
Copilot Studio

Hi @fernandosilva,


As I shared with you last time, adaptive cards with form submits are not yet supported in the unified authoring canvas, but they're around the corner and the capability should be soon available.


Multiple choice options are displayed as "Suggested Actions". 

The layout (vertical, horizontal) depends on how the client (Teams, web chat widget, etc.) interprets them (PVA only sends an array of values with no properties for layout).

For more flexibility in how things are displayed, you can use adaptive cards.


Dynamics 365 Omnichannel for Customer Service integration with the unified authoring canvas isn't available yet. It is planned to be available by G.A. of the unified authoring canvas, for the text channel (so, not Omnichannel Voice).


"Greying out the text field when there are multiple choice question options" will also depend on the client (e.g. over SMS you can't prevent a user from typing, etc.) hence why the suggested workarounds imply tweaking the chat client.
For features requests, please keep submiting them here: 


I hope that helps.


Hi @HenryJammes ,


Thank you for your reply.

So, nothing to test on the test preview then apart of the new dropdown, as the new connection between the modules are worse than before where we could connect the dots whenever we need then to.


- Multiple Choice

Also, when you said "Multiple choice options are displayed as "Suggested Actions"."

If you can point out graphically where you see it, that would be great as after trying all the "features", I can't see anything related to "Suggested Actions".


- Posted everywhere as a suggestion, ideas, etc

I already posted in all Ideas Forum, portals, about the grey out and stacking vertically the options, but seems like it becomes invisible to human eye in terms of importance as it should be a critical UX feature.

To understand a bit better about the multiple choice options, the user do not need to type to press a button, so not sure what the SMS bit has to do with it. Even if had to do anything, a button is not typed is pressed.

It's just bad UX to display options like that horizontally and the users are not aware of scrolling or pressing the little arrow. They go straight to the text field and manage to get frustrated themselves.


At the end of the day, we spend many hours, weeks, months, to develop the best bot for our users, but PVA still doesn't have those primary features.


It's an expensive tool, great potential, amazing capabilities, but missing primary features.

It's like buying the best car in the whole world, but without breaks and missing a wheel.





The unified authoring canvas simplifies chatbot development a lot, with variable management, rich responses, adaptive cards, Power Fx formulas, etc. being available in product, and much more flexibility with the default topics.

Relying on the Bot Framework Composer is quite complex for a lot of non-developers.

New capabilities also keep getting added to it, like Copilot and Conversation Boosters.


"The new connection between the modules are worse than before where we could connect the dots whenever we need then to": what do you mean? There is a "Go to step" feature now that I found easier to use.


For multiple choice, or when you get a "Did You Mean", we send a list of suggested actions to the client.

E.g. the suggestedActions over the Direct Line API:


            "type": "message",
            "id": "67SwOMOHSsuEWUf0WR57o2-us|0000003",
            "timestamp": "2023-04-20T12:55:41.678177Z",
            "channelId": "directline",
            "from": {
                "id": "2d3aae11-a9f8-4796-abdc-99f6a84c0f6c",
                "name": "Contoso Bot",
                "role": "bot"
            "conversation": {
                "id": "67SwOMOHSsuEWUf0WR57o2-us"
            "textFormat": "plain",
            "text": "To clarify, did you mean:",
            "speak": "To clarify, did you mean: Store Locations, Order, Ship To, None of these.",
            "inputHint": "acceptingInput",
            "suggestedActions": {
                "actions": [
                        "type": "imBack",
                        "title": "Store Locations",
                        "value": "Store Locations"
                        "type": "imBack",
                        "title": "Order",
                        "value": "Order"
                        "type": "imBack",
                        "title": "Ship To",
                        "value": "Ship To"
                        "type": "imBack",
                        "title": "None of these",
                        "value": "None of these"
            "attachments": [],
            "entities": [],
            "replyToId": "67SwOMOHSsuEWUf0WR57o2-us|0000002"


So each client (Teams, web chat widget, custom app, etc.) renders the suggested actions in their own way. For richer experiences, Adaptive Cards are the way to go. 


Keep posting and suggesting improvements - we do look at them and at the business cases you share behind them to prioritze them. Just know that not all customers have the same priorities and we also depend on a lot of related technologies that share common standards.


Regarding greyed out the text inputs on the client side, I gave the SMS example because you can deploy your PVA bot to many channel, including SMS, Teams, etc. you need to make sure that the "disable text input" instructions is something standard across chat client, which isn't the case (i.e. on your phone over an SMS channel you can always enter text). So here the use-case is very dependent on where the chatbot is deployed to.



Hi @HenryJammes ,


Thanks again for your reply.


Copilot and Conversation boosters not available yet then, so no tests on preview mode as well.


About the connectors, if the "Go to step" is believable to better, it's just a matter of time to get used to it then.


For the multiple choices. See attached image. I believe would be great vertical option as default. It's just looks so much better and better UX.


All my suggestions are already posted on all channels available.


Thanks again for your reply.


Helpful resources


Tuesday Tips: Getting Started in the Community

TUESDAY TIPS is back!   This weekly series of posts is our way of sharing helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! The original run of Tuesday Tips was a highlight of last year, and these all-new Tips will hopefully prove to be just as informative as helpful. We will cover some basics about the Community, a few "insider tips" to make your experience even better, and sharing best practices gleaned from our most active community members and Super Users. Make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   THIS WEEK: I'm Brand New! What Do I Do? The number of new community members we have each week is pretty amazing, and we are so glad to welcome all of you to the Community! You may be wondering. "What do I do? Where do I get started? Will anyone be willing to help me? What I have a question? Help!"   Let's start with this: Welcome to the low-code revolution, and more importantly, welcome to the Power Platform Community! This is a great place to start. Whether you're busy with Power Apps, getting familiar with Power Automate, engaging Copilot Studio, or building in Power Pages, there are a few key places you should check out as you begin your journey: FORUMS: The forums are THE place to ask questions, look at questions asked by other Community members—and see answers and solutions from our Super Users and other helpful people in the Community. Power Apps ForumsPower Automate ForumsCopilot Studio ForumsPower Pages Forums   NEWS & ANNOUNCEMENTS: Our News & Announcements section highlights the newest and greatest updates in the Community, news from the product team, and so much more. It’s updated a few times each week and will also help you find ways to connect with what’s going on in the ever-growing world of Power Platform. Power Apps News & AnnouncementsPower Automate News & AnnouncementsCopilot Studio News & AnnouncementsPower Pages News & Announcements   GALLERIES: The Galleries section of the Community features tons of tips and tricks, features and benefits, and more—through videos created by our Super Users, product teams, and other helpful members of the Community. Power Apps GalleriesPower Automate Galleries Copilot Studio GalleriesPower Pages Galleries BLOGS: The community blogs section is full of handy step-by-step tips from members of the Community—and some of them include detailed answers to some of the questions most frequently asked questions, as well as how they solved a problem they faced. Power Apps Community BlogPower Automate Community BlogCopilot Studio Community BlogPower Pages Community Blog POWER UP PROGRAM: If you’d like to really take a huge step forward in your journey, we recommend checking out the Power Up Program, a Microsoft-sponsored initiative that trains new Power Platform users and has been a huge success since it launched a little over a year ago. There’s a waiting list, so definitely apply soon if you’re interested! Find out more here: Microsoft Power Up Program for career switchers.   There's so much more you'll discover in your Power Platform experience, and this Community is here for YOU! We are glad you've discovered us and can't wait to see where you grow! If you're new to the Community and just getting started, make sure to give this post a kudo and introduce yourself so we can welcome you!

Super User of the Month | Drew Poggemann

As part of a new monthly feature in the Community, we are excited to share that Drew Poggemann is our featured Super User for the month of February 2024. If you've been in the Community for a while, we're sure Drew's name is familiar to you, as he is one of our most active contributors--he's been a Super User for five consecutive seasons!   Since authoring his first reply 5 years ago to his 514th solution authored, Drew has helped countless Community members with his insights and expertise. In addition to being a Super User, Drew is also a User Group leader and a Microsoft MVP. His contributions to our Super User sessions and to the new SUIT program are always welcome--as well as his sense of humor and fun-loving way of sharing what he knows with others.   When Drew is not solving problems and authoring solutions, he's busy overseeing the Solution Architecture team at HBS, specializing in application architecture and business solution strategy--something he's been doing for over 30 years. We are grateful for Drew and the amazing way he has used his talent and skills to help so many others in the Community. If you are part of the SUIT program, you got to hear some great tips from Drew at the first SUIT session--and we know he still has much more to share!You can find him in the Community and on LinkedIn. Thank you for all you do, Drew!

Announcing Power Apps Copilot Cookbook Gallery

We are excited to share that the all-new Copilot Cookbook Gallery for Power Apps is now available in the Power Apps Community, full of tips and tricks on how to best use Microsoft Copilot as you develop and create in Power Apps. The new Copilot Cookbook is your go-to resource when you need inspiration--or when you're stuck--and aren't sure how to best partner with Copilot while creating apps.   Whether you're looking for the best prompts or just want to know about responsible AI use, visit Copilot Cookbook for regular updates you can rely on--while also serving up some of your greatest tips and tricks for the Community. Our team will be reviewing posts using the new "Copilot Studio" label to ensure we highlight and amplify the most relevant and recent content, so you're assured of high-quality content every time you visit. If you share a post that gets featured in the curated gallery, you'll get a PM in the Community to let you know!The curated gallery is ready for you to experience now, so visit the new Copilot Cookbook for Power Apps today: Copilot Cookbook - Power Platform Community. We can't wait to see what you "cook" up!    

Celebrating a New Season of Super Users with Charles Lamanna, CVP Microsoft Business Applications

February 8 was the kickoff to the 2024 Season One Super User program for Power Platform Communities, and we are thrilled to welcome back so many returning Super Users--as well as so many brand new Super Users who started their journey last fall. Our Community Super Users are the true heroes, answering questions, providing solutions, filtering spam, and so much more. The impact they make on the Communities each day is significant, and we wanted to do something special to welcome them at our first kickoff meeting of the year.   Charles Lamanna, Microsoft CVP of Business Applications, has stressed frequently how valuable our Community is to the growth and potential of Power Platform, and we are honored to share this message from him to our 2024 Season One Super Users--as well as anyone who might be interested in joining this elite group of Community members.     If you want to know more about Super Users, check out these posts for more information today:    Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

February 2024 User Group Update: Welcoming New Groups and Highlighting Upcoming Events

It's a new month and a brand-new year, which means another opportunity to celebrate our amazing User Groups!Each month, we highlight the new User Groups that have joined the community. It's been a busy season for new groups, because we are thrilled to welcome 15 New User Groups! Take a look at the list below, shared by the different community categories. If your group is listed here, give this post a kudo so we can celebrate with you!   We love our User Groups and the difference they make in the lives of our Community! Thank you to all the new User Groups, new User Group leaders--we look forward to hearing about your successes and the impact you will leave!   In addition to our monthly User Group spotlight, it's a great time to share some of the latest events happening in our User Group community! Take a look at the list below to find one that fits your schedule and need! There's a great combination of in-person and virtual events to choose from. Also, don't forget to review the many events happening near you or virtually! It's a great time of year to connect and engage with User Groups both locally and online. Please Welcome Our NEW User Groups   Power Platform: Heathcare Power Platform User Group Power Platform Connect Hub Power Platform Usergroup Denmark Mexico Norte- Power Platform User Group Pune Power User Group Sudbury Power Platform User GroupMicrosoft User Group GhanaMPPBLR - Microsoft Power Platform Bengaluru User Group Power Apps:   Myrtle Beach Power Platform User GroupAnanseTechWB PowerApps Copilot Studio: Pathfinders Power Platform Community Dynamics365: Cairo, Egypt MSD 365 Business Central/NAV/F&O User GruopMS Dynamics 365 Business Central LatamCincinnati OH D365 F&O User Group February User Group Events February 2024 Cleveland Power Platform User GroupPortallunsj - Februar 2024Indiana D365/AX February User Group MeetingQ1 2024 KC Power Platform and Dynamics 365 CRM Users Group 

Super Users 2024 Season One is Here!

   We are excited to announce the first season of our 2024 Super Users is here! Our kickoff to the new year welcomes many returning Super Users and several new faces, and it's always exciting to see the impact these incredible individuals will have on the Community in 2024! We are so grateful for the daily difference they make in the Community already and know they will keep staying engaged and excited for all that will happen this year.   How to Spot a Super User in the Community:Have you ever written a post or asked for help in the Community and had it answered by a user with the Super User icon next to their name? It means you have found the actual, real-life superheroes of the Power Platform Community! Super Users are our heroes because of the way they consistently make a difference in the Community. Our amazing Super Users help keep the Community a safe place by flagging spam and letting the Community Managers know about issues. They also make the Community a great place to find answers, because they are often the first to offer solutions and get clarity on questions. Finally, Super Users share valuable insights on ways to keep the Community growing, engaging, and looking ahead!We are honored to reveal the new badges for this season of Super Users! Congratulations to all the new and returning Super Users!     To better answer the question "What is a Super User?" please check out this article: Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

Users online (4,288)