PVA in teams cannot open (always loading), how to fix this?

[sunisach]

Hi,

   I have created my bot in MS teams and I cannot open list of topics. It always show loading status as this picture. How to fix this?

Thanks

[Jcook · Accepted solution]

Hello @sunisach 

Are you using the web version or app? Please try and completely close (exit) teams and re open.

[sunisach]

Thanks Jcook.

I use PVA app in MS teams. Yesterday I tried to close and re open teams but this issue still the same.

[Jcook]

Hi @sunisach 

You will have to open a support ticket:

https://powervirtualagents.microsoft.com/en-ca/support/

[Pstork1]

I think @Jcook was asking whether you were using the Teams app or Teams web client?  I would try using the other one from the one you used.  But if that doesn't work @Jcook is correct you'll need to open a support ticket.

[sunisach · Accepted solution]

Thanks @Jcook  @Pstork1  for your reply and support. I tried to log out and re log in MS teams. PVA came back already.