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R_KW
Helper I
Helper I

PVA in web lagging?

Hi everyone,

 

I am using the PVA by CSS and open with Chrome. Recently when I was using the PVA through Chrome, I found that sometime I chose an option button of a question but the flow repeated the same question again and I need to choose the option button one more time to process to next node. It didn't seem like a network issue as all the response from PVA are quite fast. 

Any idea how to fix this? 

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @R_KW ,

 

It's not a normal process.

In that case, I recommend you to raise a ticket inside the Microsoft support team, they will be able to investigate it better and help you: https://powervirtualagents.microsoft.com/en-us/support

 

In meantime, try to reply to your bot questions slowly, if you reply too quickly, maybe can fail.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

1 REPLY 1
renatoromao
Super User
Super User

Hi @R_KW ,

 

It's not a normal process.

In that case, I recommend you to raise a ticket inside the Microsoft support team, they will be able to investigate it better and help you: https://powervirtualagents.microsoft.com/en-us/support

 

In meantime, try to reply to your bot questions slowly, if you reply too quickly, maybe can fail.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

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