cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Rex_Wu
Frequent Visitor

PVA will be time out

Hi everyone,

 

I’m facing a problem regarding PVA timeout. Bot will display the following message if user has not interact with bot for a while:

 

Rex_Wu_0-1630052283139.png

 

I would like to know the time interval that triggers the message.

1 ACCEPTED SOLUTION

Accepted Solutions
Jcook
Super User
Super User

Hello @Rex_Wu 

 

What do you mean by timeout? Are you referring to the “session” the bot is with the user?

session ends for one of the following reasons:

  • The user ends the chat session. When the bot doesn't receive a new message for more than 30 minutes, the session is considered closed.

  • The session is longer than 60 minutes. The first message that occurs after 60 minutes starts a new session.

  • The session has more than 100 turns. A turn is defined as one exchange between a user and the bot. The one-hundred-and-first turn starts a new session.

Thanks!


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





View solution in original post

2 REPLIES 2
Jcook
Super User
Super User

Hello @Rex_Wu 

 

What do you mean by timeout? Are you referring to the “session” the bot is with the user?

session ends for one of the following reasons:

  • The user ends the chat session. When the bot doesn't receive a new message for more than 30 minutes, the session is considered closed.

  • The session is longer than 60 minutes. The first message that occurs after 60 minutes starts a new session.

  • The session has more than 100 turns. A turn is defined as one exchange between a user and the bot. The one-hundred-and-first turn starts a new session.

Thanks!


Did I answer your question? Mark my post as a solution!

If you like my post please hit the Thumbs Up


Proud to be a Flownaut!


Check out my blog for Power Automate tips,
tricks, and guides
FlowAltDelete





View solution in original post

Rex_Wu
Frequent Visitor

Hi @Jcook ,

 

Thanks for your reply, I have  adjusted the description. Please take a look.

Helpful resources

Announcements
Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Center-of-Excellence-Starter-Kit-cropped 768x460.png

The Total Economic Impact™ of Power Virtual Agents

Read this 2021 commissioned study, conducted by Forrester Consulting.

Top Solution Authors
Users online (1,436)