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fernandosilva
Helper V
Helper V

Plans to scrap Dynamics 365 Customer Service From PVA

Hi there,

 

After a few questions answered, is noticeable that Microsoft changed the way to license the PVA and its integrations.

 

Will the Dynamics 365 Customer Service be integrated in the PVA package or will always be a different subscription?

 

Cheers,


Fernando

 

1 REPLY 1

Hi Fernando, 

We plan to continue to offer PVA as a standalone service for those customers that choose to adopt PVA without adopting additioanl D365 capabilities.

You're right that we added entitlements for Power Virtual Agents into selected D365 customer service plans where using PVA is a natural extension of the scenarios. 

Michael 

 

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