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apsarkar
Microsoft
Microsoft

Power Virtual Agents - Analytics

Hi All!

 

Is there a way I can see what questions were actually asked to the Power Virtual Agent? I want to see what kinds of statements customers are using to better frame my trigger phrases and reduce error counts.

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @apsarkar ,

 

Yes, you can see on the PVA portal.

- Click on the Analytics left menu

- Click on the Sessions tab

- Filter the days that you need

- Download the data

 

Inside this Excel file, you can see the InitialUserMessage and ChatTranscript properties.

 

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

1 REPLY 1
renatoromao
Super User
Super User

Hi @apsarkar ,

 

Yes, you can see on the PVA portal.

- Click on the Analytics left menu

- Click on the Sessions tab

- Filter the days that you need

- Download the data

 

Inside this Excel file, you can see the InitialUserMessage and ChatTranscript properties.

 

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

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