cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
apsarkar
Microsoft
Microsoft

Power Virtual Agents - Analytics

Hi All!

 

Is there a way I can see what questions were actually asked to the Power Virtual Agent? I want to see what kinds of statements customers are using to better frame my trigger phrases and reduce error counts.

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @apsarkar ,

 

Yes, you can see on the PVA portal.

- Click on the Analytics left menu

- Click on the Sessions tab

- Filter the days that you need

- Download the data

 

Inside this Excel file, you can see the InitialUserMessage and ChatTranscript properties.

 

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

1 REPLY 1
renatoromao
Super User
Super User

Hi @apsarkar ,

 

Yes, you can see on the PVA portal.

- Click on the Analytics left menu

- Click on the Sessions tab

- Filter the days that you need

- Download the data

 

Inside this Excel file, you can see the InitialUserMessage and ChatTranscript properties.

 

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Helpful resources

Announcements
Power Platform Conf 2022 768x460.jpg

Join us for Microsoft Power Platform Conference

The first Microsoft-sponsored Power Platform Conference is coming in September. 100+ speakers, 150+ sessions, and what's new and next for Power Platform.

Carousel_PP_768x460_Wave2 (1).png

2022 Release Wave 2 Plan

Power Platform release plan for the 2022 release wave 2 describes all new features releasing from October 2022 through March 2023.

Canadian Cloud 2022 768x460.png

Register for a free PVA chatbot creation workshop.

Learn how to respond rapidly to your customers and employees at scale, using intelligent conversational chatbots.

365 EduCon 768x460.png

Microsoft 365 EduCon

Join us for two optional days of workshops and a 3-day conference, you can choose from over 130 sessions in multiple tracks and 25 workshops.

Top Solution Authors
Top Kudoed Authors
Users online (4,092)