Power Virtual Agents - Analytics

[apsarkar]

Hi All!

Is there a way I can see what questions were actually asked to the Power Virtual Agent? I want to see what kinds of statements customers are using to better frame my trigger phrases and reduce error counts.

[renatoromao · Accepted solution]

Hi @apsarkar ,

Yes, you can see on the PVA portal.

- Click on the Analytics left menu

- Click on the Sessions tab

- Filter the days that you need

- Download the data

Inside this Excel file, you can see the InitialUserMessage and ChatTranscript properties.

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/