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Zpemberton
Helper I
Helper I

Power Virtual Agents for Teams Sessions

I have searched through all documentation and I cannot find any clarification on Sessions and Power Platform requests.

For "Sessions", is this any time the chat conversation ends within Teams? For example, if the chat conversation never technically ends, is this just one sessions with the virtual agent?

 

Power Platform requests - I'm wanting to know two questions. Is the 2,000 allotted platform requests across the entire org, or on a per user basis? Is each interaction with the virtual agent considered a power platform request, or is this just external api calls to something like power automate?

 

Any assistance would be huge, as I'm attempting to spin this up for the company, but these questions are a must know.

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renatoromao
Super User
Super User

@Zpemberton ,

 

Each interaction with the PVA bot is consuming PVA limits.

But when you are calling Power Automate workflow, you need to be attention related to the Power Automate limits too.


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Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

6 REPLIES 6
renatoromao
Super User
Super User

Hi @Zpemberton ,

 

For "Sessions", is this any time the chat conversation ends within Teams? For example, if the chat conversation never technically ends, is this just one sessions with the virtual agent?

You can see more details here related to the billed sessions: View billed sessions - Power Virtual Agents | Microsoft Docs

 

Power Platform requests - I'm wanting to know two questions. Is the 2,000 allotted platform requests across the entire org, or on a per user basis? Is each interaction with the virtual agent considered a power platform request, or is this just external api calls to something like power automate?

For all users because the license is per tenant.

Also, you can see in the same documentation above when is considered session limits: View billed sessions - Power Virtual Agents | Microsoft Docs

But when we are discussing the licenses, PVA for Web license is included premium connectors within Power Automate (including API requests, or something like that). PVA for Teams is only included standard connectors.

 

Let me know if you have more questions.


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Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

In regards to the platform requests -- If I am not calling any automate flows from within the virtual agent, would I have zero platform requests?  Or, is every interaction with the virtual agent considered a platform request?

Pstork1
Dual Super User
Dual Super User

Here's the documentation for the limits you are asking about.

Rate limits for chatbots - Power Virtual Agents | Microsoft Docs

1) A session would be any interaction with the bot until that interaction ends.  IE, until a keyword for a different bot is processed.  So if the chat never ends and its all the same bot then that would be one session.  But that's not a very common design pattern

2) Requests are when a bot calls a Power Automate flow.  They are per user and not pooled.  Here's the documentation on that Requests limits and allocations - Power Platform | Microsoft Docs You can buy additional capacity if necessary.



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renatoromao
Super User
Super User

@Zpemberton ,

 

Each interaction with the PVA bot is consuming PVA limits.

But when you are calling Power Automate workflow, you need to be attention related to the Power Automate limits too.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Do you know if it's possible to increase the session limit? 10 per user per day is fairly low, as we are attempting to use this as a contact deflection for our contact center agents.

 You can contact your admin to increase the Power Virtual Agents Power Platform requests limits by purchasing the Power Virtual Agents Chat Session add-on. For more information, see the Microsoft Power Platform Licensing Guide



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