Predictive & proactive notifications to members possible?

[cjenkins505]

Does anyone know if it's possible to enable your bot to send proactive notifications to customers? For instance if a customer has a product currently being repaired, is there a way for the bot to recognize this and automatically send a notification on the status of it? Thank you all in advance!

[renatoromao · Accepted solution]

Hi @cjenkins505 ,

If you are using a custom canvas (custom website), you can start automatically the conversation with the user using this documentation:

https://docs.microsoft.com/en-us/power-virtual-agents/configure-bot-greeting

And use the external variable inside your chatbot, you can send to the chatbot using JS, Html or something like that to restart your chatbot passing parameters:

https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables-bot#set-a-bot-variables-va...

And inside your website, you can use JS, Html, or something like that, to get the current user or any property and send it to the chatbot.

And inside your chatbot, you can call the Power Automate passing the inputs (variables) to get the product or any value inside your SharePoint list, SQL Server database, Excel file, or anything else that you can get the data to return to the chatbot.

It's really complex, but maybe you can do that.