Retrieve powerapp portal username into BOT

[xcode1]

Hi,

I have scenario like this.

my VA only show in the FAQ Page in the portal (using powerapp portal - Customer Self Service). then, visitor click the VA, and automatically VA is recognize the username from the portal and when transfer to agent (omnichannel solution), the username show in the Omnichannel.

may I know, how to achieve this scenario?

[ChristianAbata]

hi @xcode1  fas as I know this can't be done unfortunally. We can think in use call and action but we need a initial paramater what we don't know. 

[renatoromao · Accepted solution]

Hi @xcode1 ,

You can customize your chatbot using scripts like posted in the PVA blog, like user information.

 https://powervirtualagents.microsoft.com/en-us/blog/make-your-power-virtual-agents-bot-start-the-con...

*you need to customize the scripts

And regarding the Omnichannel integration, you can see some limitations here:

- https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#specific-co...

- https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#known-limit...

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#known-limit...

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If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/

[renatoromao · Accepted solution]

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/

[chass]

Phil is doing something similar in this video: 

https://powerusers.microsoft.com/t5/Webinars-and-Video-Gallery/Personalizing-Power-Virtual-Agents-fo...