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xcode1
Regular Visitor

Retrieve powerapp portal username into BOT

Hi,

I have scenario like this.

 

my VA only show in the FAQ Page in the portal (using powerapp portal - Customer Self Service). then, visitor click the VA, and automatically VA is recognize the username from the portal and when transfer to agent (omnichannel solution), the username show in the Omnichannel.

 

may I know, how to achieve this scenario?

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Most Valuable Professional
Most Valuable Professional

Hi @xcode1 ,

 

You can customize your chatbot using scripts like posted in the PVA blog, like user information.

 https://powervirtualagents.microsoft.com/en-us/blog/make-your-power-virtual-agents-bot-start-the-con...

*you need to customize the scripts

 

And regarding the Omnichannel integration, you can see some limitations here:

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#specific-co...

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#known-limit...

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#known-limit...

 

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+3.250 students) : English | Português

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3 REPLIES 3
ChristianAbata
Most Valuable Professional
Most Valuable Professional

hi @xcode1  fas as I know this can't be done unfortunally. We can think in use call and action but we need a initial paramater what we don't know. 



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renatoromao
Most Valuable Professional
Most Valuable Professional

Hi @xcode1 ,

 

You can customize your chatbot using scripts like posted in the PVA blog, like user information.

 https://powervirtualagents.microsoft.com/en-us/blog/make-your-power-virtual-agents-bot-start-the-con...

*you need to customize the scripts

 

And regarding the Omnichannel integration, you can see some limitations here:

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#specific-co...

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#known-limit...

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel#known-limit...

 

---
If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+3.250 students) : English | Português

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