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Ian1964
Frequent Visitor

Save a Users Email Address When Interacting With a Bot

Hello,


First time posting, not sure where to post.....


I am currently trying to capture a users email when they interact with the bot and save this somewhere like the ConversationTranscript entity. I then pull this CDS data into a sharepoint list using a flow for further manipulation. The email (amongst other things) is going to be used to verify a customer before providing info and also to facilitate an email of the content being sent to the customer following their interaction.

I have created a new field in the ConversationalTranscript entity, updated my authoring canvas to request the email from the user and set the variable. How do I get the email address a user adds in the bot conversation to save into the CDS entity?


Thanks for any help.....

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Hi @Ian1964 ,

 

You can see a similar topic here: https://powerusers.microsoft.com/t5/Publish-Channel-Management/Is-it-possible-to-reconnect-the-user-...


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Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

4 REPLIES 4
renatoromao
Super User
Super User

Hi @Ian1964 ,

 

Unfortunately, you cannot do it yet.

Because the conversation will be saved into the ConversationTranscript entity after 6hrs of the real conversation, it's not in real-time.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português
Ian1964
Frequent Visitor

Thanks.

 

Is there no way of adjusting the data that is saved when the transcript is saved then? I did find the solution but it is 'managed' and doesnt allow any changes. I don't mind if it is 6 hours but I guess at best I could extract the email address from the content somehow. 

 

Does this mean there is no way to save any custom data gathered from a chat only the content?

Hi @Ian1964 ,

 

You can see a similar topic here: https://powerusers.microsoft.com/t5/Publish-Channel-Management/Is-it-possible-to-reconnect-the-user-...


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

Ok thanks it looks mighty complicated as per usual with these easy in principle things.

 

Ill give it a whirl and let you know if it works.

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