cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
duque
New Member

Screen Sharing

Hi,

I would like to know how a user can share a screen through a link offered in Virtual Agents or if there is a connector (in PVA that allows this. Maybe with Bot Framework skills?

Thank you!

Best Regards

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @duque ,

 

Not yet.

PVA is not in real-time with people because this conversation will store inside the transcript database after 6 hours. 

I recommend you to use OmniChannel, you can talk with a human in real-time, sending a link with a team viewer or something like that: Configure hand-off to Omnichannel for Customer Service - Power Virtual Agents | Microsoft Docs


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

4 REPLIES 4
renatoromao
Super User
Super User

Hi @duque ,

 

You can use the Bot Framework to do it.

While Microsoft provides better in-app support for this, you can do the following,

 

  1. Deploy a custom web-canvas (see documentation) that supports attaching images / files
  2. Upload the image / file to your own Azure Blob storage
  3. Send the URL as a message activity (response to a question node) so that it gets assigned to a variable
  4. Use that URL in Flow / Skills to achieve your desired outcome

Microsoft provided a github sample that attempts to mimic this capability.

 

Using only Power Virtual Agents, you can vote here: Attach file to Power Virtual Agents - Power Platform Community (microsoft.com)


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

Hi @renatoromao,

Thank you for your answer. I mean real-time desktop sharing, not a screenshot. Like Team Viewer or similar. Or are you saying with Bot Framework, I can do it?

Thank you.

Best Regards!

renatoromao
Super User
Super User

Hi @duque ,

 

Not yet.

PVA is not in real-time with people because this conversation will store inside the transcript database after 6 hours. 

I recommend you to use OmniChannel, you can talk with a human in real-time, sending a link with a team viewer or something like that: Configure hand-off to Omnichannel for Customer Service - Power Virtual Agents | Microsoft Docs


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

Hi,

Thank you very much for your answer. I didn't know this solution. Thank you. OmniChannel is a very successful solution to what I was looking for.

Best regards.

Helpful resources

Announcements
Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Center-of-Excellence-Starter-Kit-cropped 768x460.png

The Total Economic Impact™ of Power Virtual Agents

Read this 2021 commissioned study, conducted by Forrester Consulting.

Microsoft Ignite 768x460.png

Find your focus

Explore the latest tools,training sessions,technical expertise, networking and more.

Users online (1,824)