Hi,
I would like to know how a user can share a screen through a link offered in Virtual Agents or if there is a connector (in PVA that allows this. Maybe with Bot Framework skills?
Thank you!
Best Regards
Solved! Go to Solution.
Hi @duque ,
Not yet.
PVA is not in real-time with people because this conversation will store inside the transcript database after 6 hours.
I recommend you to use OmniChannel, you can talk with a human in real-time, sending a link with a team viewer or something like that: Configure hand-off to Omnichannel for Customer Service - Power Virtual Agents | Microsoft Docs
Renato Romรฃo,
Connect with me here ๐
Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | PortuguรชsHi @duque ,
You can use the Bot Framework to do it.
While Microsoft provides better in-app support for this, you can do the following,
Microsoft provided a github sample that attempts to mimic this capability.
Using only Power Virtual Agents, you can vote here: Attach file to Power Virtual Agents - Power Platform Community (microsoft.com)
Renato Romรฃo,
Connect with me here ๐
Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | PortuguรชsHi @renatoromao,
Thank you for your answer. I mean real-time desktop sharing, not a screenshot. Like Team Viewer or similar. Or are you saying with Bot Framework, I can do it?
Thank you.
Best Regards!
Hi @duque ,
Not yet.
PVA is not in real-time with people because this conversation will store inside the transcript database after 6 hours.
I recommend you to use OmniChannel, you can talk with a human in real-time, sending a link with a team viewer or something like that: Configure hand-off to Omnichannel for Customer Service - Power Virtual Agents | Microsoft Docs
Renato Romรฃo,
Connect with me here ๐
Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | PortuguรชsHi,
Thank you very much for your answer. I didn't know this solution. Thank you. OmniChannel is a very successful solution to what I was looking for.
Best regards.
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