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Helper I
Helper I

Second user not receiving notifications

we have added a second user to omnichannel with the same permissions as the first user. The first user we setup is working fine and the Launch presence dialog is showing a green tick, but the second user is just showing a question mark. Any ideas on what we have missed. All licences are valid too for each user? omni channel admin app both users are the same too.

Super User
Super User

Hi @robmays ,


I recommend you to post your question inside the Dynamics 365 community because your issue is inside the Omnichannel tool, the users can help you better.

Did I answer your question? Mark my post as a solution!

Renato Romão,

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Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

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