Showing results for 
Search instead for 
Did you mean: 
Helper I
Helper I

Second user not receiving notifications

we have added a second user to omnichannel with the same permissions as the first user. The first user we setup is working fine and the Launch presence dialog is showing a green tick, but the second user is just showing a question mark. Any ideas on what we have missed. All licences are valid too for each user? omni channel admin app both users are the same too.

Super User
Super User

Hi @robmays ,


I recommend you to post your question inside the Dynamics 365 community because your issue is inside the Omnichannel tool, the users can help you better.

Did I answer your question? Mark my post as a solution!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

Helpful resources

PVA_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Center-of-Excellence-Starter-Kit-cropped 768x460.png

The Total Economic Impact™ of Power Virtual Agents

Read this 2021 commissioned study, conducted by Forrester Consulting.

Top Solution Authors
Users online (2,229)