Hello,
I'm looking about how to implement speech recognition in PVA.
We have a simple PVA bot and we would like to have the bot able to hear the user's voice and respond.
I did some research on how to implement it, and it seems that this functionality doesn't exist yet.
Am I right? Has anyone implemented this functionality in PVA or found an alternative for this?
Thank you.
Solved! Go to Solution.
This is currently possible through two avenues:
https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel
https://appsource.microsoft.com/en-US/product/dynamics-365/mscrm.mspva_telephony_extension
And via a BFx bot connected to PVA via skills
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-use-skills
We are working on improvements to this use case, so stay tuned!
This is currently possible through two avenues:
https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel
https://appsource.microsoft.com/en-US/product/dynamics-365/mscrm.mspva_telephony_extension
And via a BFx bot connected to PVA via skills
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-use-skills
We are working on improvements to this use case, so stay tuned!