Speech recognition

[DiegoRG]

Hello,

I'm looking about how to implement speech recognition in PVA.

We have a simple PVA bot and we would like to have the bot able to hear the user's voice and respond.

I did some research on how to implement it, and it seems that this functionality doesn't exist yet.

Am I right? Has anyone implemented this functionality in PVA or found an alternative for this?

Thank you.

[peterswimm · Accepted solution]

This is currently possible through two avenues:

https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel

https://appsource.microsoft.com/en-US/product/dynamics-365/mscrm.mspva_telephony_extension

And via a BFx bot connected to PVA via skills

https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/tutorial-voice-enable-your-...

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-use-skills

We are working on improvements to this use case, so stay tuned!