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golenya_ap
Advocate I
Advocate I

Starting a bot theme without entering a trigger

‎11-12-2021 02:53 AM

There is a bot theme containing a start menu.

It is necessary that when the bot is opened, the user is immediately given this menu. I.e. this topic has started.

 

Is it possible to do this without specifying a trigger?

 

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renatoromao
Super User
Super User

‎11-12-2021 03:09 AM

Hi @golenya_ap ,

 

Let me explain a little bit the two scenarios that we have:

You can customize the initial message/interaction using the documentation below:

1- PVA for Web

Automatically start a chatbot conversation - Power Virtual Agents | Microsoft Docs

 

2- PVA for Teams

Automatically start a chatbot conversation in Microsoft Teams - Power Virtual Agents | Microsoft Doc...

 

You can modify the Greeting topic, and suggest a menu to the user using the Entities.

 

Let me know if you need anything else.


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Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
Message 2 of 6
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golenya_ap
Advocate I
Advocate I

‎11-12-2021 03:31 AM

Thank you for your reply.
But to activate the greeting theme, it is still necessary for the user to write the phrase trigger in the chat.

Is it possible to somehow bypass the input of the trigger phrase?

 

golenya_ap_0-1636716689507.png

 

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renatoromao
Super User
Super User

‎11-12-2021 04:05 AM

@golenya_ap ,

 

The documentation that I sent above, it's showing the way to start automatically the conversation.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
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golenya_ap
Advocate I
Advocate I

‎11-12-2021 04:20 AM

Maybe I don't understand you, maybe you don't understand me.
But to start a topic, you still need to enter a phrase. There is no autostart.
Or maybe I'm missing something?

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renatoromao
Super User
Super User

‎11-12-2021 04:24 AM

@golenya_ap ,

 

Yes, there is. 😄 

You can use the documentation below to autostart the conversation (Automatically start the conversation):

1- PVA for Web

Automatically start a chatbot conversation - Power Virtual Agents | Microsoft Docs

 

2- PVA for Teams

Automatically start a chatbot conversation in Microsoft Teams - Power Virtual Agents | Microsoft Doc...

 

A known limitation within the PVA for Teams is that you start only once, after that, it's needed an entry from the user. But for the Web, we have no limitation there.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
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