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fernandosilva
Super User
Super User

Support ticket not responded, lack of experience and competence from support

Hi there,

 

In the beginning of September, after 2 months trying to get an answer from the Support Community, I was advised to open a ticket to get Microsoft Support.

 

So, I did it and since then, I have weekly communication with the Garikapati Deepa - SONATA SOFTWARE NORTH AMERICA -, where we had a video call and I supplied all the info requested, so the issue could be replicated.

 

Today, 09/10/23, the issue still persist and I have no answer of what is happening and what I received today was the following:

"Internal Ticket was rejected, am in discussion with my internal team regarding this"

 

So, since beginning of July, when I spotted the issue about the date picker sending the date through an email and when passing through a flow, the date passed is a day earlier, nothing has happened to be sorted. 

 

My support is coming from India and the environment is different.

My work and environment is in the UK and apart of not having the latest features from PVA, this issue is the only reason we still didn't release our latest chatbot.

 

It's frustrating and irritating the lack of competence and professionalism.

 

When everything works, brilliant, but as soon as there is any issue, it's a daily nightmare.

 

Any help from someone that really knows what is doing would be appreciated.

 

Kind regards,


Fernando

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @HenryJammes ,

 

The only simple solution I found now is this one:

On the second Compose component, change the formula to: 

addDays(outputs('Compose'),1,'dd/MM/yyyy')

 

This way, it will add one day to the date and will pass it through the flow and send to the email. Even so, that's a big bug that is probably related to the environment that is created and the Microsoft server the platform is server perhaps. Not sure, what it is exactly, but I believe the product owners will find the solution when possible.

 

Cheers,

 

Fernando

View solution in original post

10 REPLIES 10
HenryJammes
Copilot Studio
Copilot Studio

Hi @fernandosilva 

 

Sorry to hear this.

Can you share the ticket number with me?

 

Thank you

Henry

Hi @HenryJammes ,

 

Yes I can, when the platform works.

 

At the moment is just showing me a blank page loading nothing and that is also very upsetting.

 

 

2023-10-09 12.50.28 support.serviceshub.microsoft.com 5a3fbad5c257.png

 

Cheers,


Fernando

Hi @HenryJammes,

 

That's on my email:

 

Wed 2023-08-16 01:20 PM

Case 2308160050002753  Your question was successfully submitted to Microsoft Support TrackingID#2308160050002753

 

Incident title:Date output a day before the chosen date from Adaptive Card form

 

Cheers,

 

Fernando

HenryJammes
Copilot Studio
Copilot Studio

Thank you @fernandosilva 

 

Can you confirm the ticket is about the same issue as the one described here: Date output a day before the chosen date from Adap... - Power Platform Community (microsoft.com)? (just so I have full context)

 

Henry

Hi @HenryJammes ,

 

Yes, confirmed. I believe that was the second time that I was posting about it in the Community.

 

Cheers,

Fernando

HenryJammes
Copilot Studio
Copilot Studio

Hi @fernandosilva 

 

Can you help me with the repro steps?

The date doesn't move by one day for me, either in PVA or in Power Automate:

 

HenryJammes_0-1696856066331.png

 

Sharing my topic YAML:

 

kind: AdaptiveDialog
beginDialog:
  kind: OnRecognizedIntent
  id: main
  intent:
    displayName: Adaptive Card Date
    triggerQueries:
      - Adaptive Card Date

  actions:
    - kind: AdaptiveCardPrompt
      id: InlX3y
      card: |-
        {
            "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
            "type": "AdaptiveCard",
            "version": "1.5",
            "body": [
                {
                    "type": "TextBlock",
                    "size": "Medium",
                    "weight": "Bolder",
                    "text": "Input Form",
                    "horizontalAlignment": "Center",
                    "wrap": true,
                    "style": "heading"
                },
                {
                    "type": "Input.Text",
                    "label": "Name",
                    "id": "Name",
                    "isRequired": true,
                    "errorMessage": "Name is required",
                    "placeholder": "Enter your name",
                    "value": "Charlie"            
                },
                {
                    "type": "Input.Date",
                    "label": "Date",
                    "id": "Date",
                    "value": "2023-10-31"
                }
            ],
            "actions": [
                {
                    "type": "Action.Submit",
                    "title": "Submit"
                }
            ]
        }
      output:
        binding:
          actionSubmitId: Topic.actionSubmitId
          Date: Topic.Date
          Name: Topic.Name

      outputType:
        properties:
          actionSubmitId: String
          Date: Date
          Name: String

    - kind: SendActivity
      id: sendActivity_ngd4E4
      activity: |-
        Hi {Topic.Name}
        
        You selected date {Topic.Date} 

    - kind: SetVariable
      id: setVariable_v70wJJ
      variable: Topic.DateString
      value: =Text(Topic.Date)

    - kind: SendActivity
      id: sendActivity_UVSlLi
      activity: "String date: {Topic.DateString}"

    - kind: InvokeFlowAction
      id: invokeFlowAction_smpq7E
      input:
        binding:
          text: =Topic.DateString

      output:
        binding:
          date_output: Topic.DateOutput

      flowId: cdcecc56-a266-ee11-9ae7-000d3a370325
      latencyMessageSettings:
        allowLatencyMessage: true
        latencyMessage: Let me run some logic in the background... Hold on.

    - kind: SendActivity
      id: sendActivity_PZeGC0
      activity: "Date ouput from Power Automate: {Topic.DateOutput}"

 

HenryJammes_1-1696856121166.png

 

Hi @HenryJammes,

 

Let me share my details here:

 

My adaptive card:

 

 

 

{
  "type": "AdaptiveCard",
  "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
  "version": "1.0",
  "body": [
        {
            "type": "TextBlock",
            "size": "medium",
            "weight": "bolder",
            "text": "Update or Upgrade Device and Policy Details",
            "horizontalAlignment": "center",
            "wrap": true,
            "style": "heading"
        },
        {
            "type": "Input.Text",
            "label": "Policy number",
            "style": "text",
            "id": "PolicyNumber",
            "isRequired": true,
            "errorMessage": "Policy Number is required"
        },
        {
            "type": "Input.Text",
            "label": "First name",
            "style": "text",
            "id": "FirstName",
            "isRequired": true,
            "errorMessage": "First Name is required"
        },
        {
            "type": "Input.Text",
            "label": "Last name",
            "style": "text",
            "id": "LastName",
            "isRequired": true,
            "errorMessage": "Last Name is required"
        },
        {
            "type": "Input.Text",
            "label": "Email",
            "style": "email",
            "id": "Email",
            "isRequired": true,
            "errorMessage": "Email is required"
        },
        {
            "type": "Input.Text",
            "label": "Phone Number",
            "style": "tel",
            "id": "PhoneNumber"
        },
        {                                                  
            "type": "Input.Text",
            "label": "What's your device maker? (E.g. Apple, Samsung, LG)",
            "style": "text",
            "id": "PhoneMaker",
            "isRequired": true,
            "errorMessage": "Phone maker is required"
        },
        {
            "type": "Input.Text",
            "label": "What's your device model? (E.g. S20, Pro, Mini)",
            "style": "text",
            "id": "PhoneModel",
            "isRequired": true,
            "errorMessage": "Phone Model is required"
        },
        {
            "type": "Input.Text",
            "label": "What's your device memory capacity? (E.g. 128Gb, 256Gb, 1Tb)",
            "style": "text",
            "id": "MemoryCapacity",
            "isRequired": true,
            "errorMessage": "Memory capacity is required"
        },
        {
            "type": "Input.Date",
            "label": "Device purchase date",
            "id": "PurchaseDate",
            "style": "date",
            "isRequired": true,
            "errorMessage": "Purchase date is required"
        },
        {
            "type": "Input.Text",
            "label": "Where did you purchase your device?",
            "style": "text",
            "id": "PurchasePlace",
            "isRequired": true,
            "errorMessage": "Purchase place is required"
        },
        {
            "type": "Input.Text",
            "label": "What's your device IMEI number? (Press *#06# on your phone keyboard to find out)",
            "style": "text",
            "id": "ImeiNumber",
            "isRequired": true,
            "errorMessage": "IMEI number is required"
        },
        {
            "type": "Input.Text",
            "label": "Is there anything else would you like to add?",
            "style": "text",
            "isMultiline": true,
            "isRequired": true,
            "errorMessage": "Message is required",
            "placeholder": "Your message here",
            "id": "Message"
        }
    ],
    "actions": [
        {
            "type": "Action.Submit",
            "title": "Submit",
            "data": {
                "id": "1234567890"
            }
        }
    ]
}

 

 

2023-10-09 14.45.18 web.powerva.microsoft.com 2ac24c4f8407.png

 

My flow:

2023-10-09 14.13.46 make.powerautomate.com 302973a50cc6.png

2023-10-09 14.14.02 make.powerautomate.com 393a6103b7c4.png

2023-10-09 14.14.13 make.powerautomate.com 74ea3e2b9f0c.png

2023-10-09 14.14.25 make.powerautomate.com a122a78e7b66.png

 

So, when I choose the date on the adaptive card:

2023-10-09 14.17.31 web.powerva.microsoft.com 44223a3e1d7f.png

 

 I receive the email of the request with the data the user input on the adaptive card which is:

 

Phone number: 07666666666

Phone maker: Mango
Phone model: M20
Phone memory capacity: 12Tb
IMEI number: 123456


Purchase date: 30/09/2023
Purchase place: Currys

 

 

 

As you can see, the date that I chose on the adaptive card is 01/10/23 and the date that passed through the flow and onto the email is 30/09/23.

 First Output that comes from PVA onto PA

2023-10-09 14.35.46 make.powerautomate.com 16bf8bee9d6b.png

So, how that happen?

 

I can't change the environment to the US as all our systems use UK environment.

If I take the date formula out, it doesn't make any difference

 

The issue here is that it's always getting a day before when there is a date pick selection.

 

On the classic version it works fine, but not on the new canvas.

 

Cheers,

Fernando

HenryJammes
Copilot Studio
Copilot Studio

I still don't repro.

Have you been able to identify where exactly the date starts changing?

Hi @HenryJammes ,

 

If you create a new environment with UK settings, probably that will replicate the issue.

I haven't got a clue what else can be done to sort out this bug.

 

Cheers,

 

Fernando

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