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JhonatanOB1993
Helper II
Helper II

Topic not found

Good afternoon, guys.
Please, Could you help me with the following questions:

1. When I write any of the "Greeting" phrases, for example, "Hello", "Good afternoon" or some other, the ChatBot always returns me that it has not found a related topic.

2. Is there a way to change the icon of the chatbot?

Thank you in advance for your kind time and help.

A hug

JhonatanOB1993_0-1607460703736.png

 

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @JhonatanOB1993 ,

 

1. When I write any of the "Greeting" phrases, for example, "Hello", "Good afternoon" or some other, the ChatBot always returns me that it has not found a related topic.

Did you create your chatbot in English or Spanish? 

Because greeting phrases are prepared to recognize the native language.

 

2. Is there a way to change the icon of the chatbot?

Yes, you can open the PVA studio: Customize the web chat canvas - Power Virtual Agents | Microsoft Docs


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

View solution in original post

1 REPLY 1
renatoromao
Super User
Super User

Hi @JhonatanOB1993 ,

 

1. When I write any of the "Greeting" phrases, for example, "Hello", "Good afternoon" or some other, the ChatBot always returns me that it has not found a related topic.

Did you create your chatbot in English or Spanish? 

Because greeting phrases are prepared to recognize the native language.

 

2. Is there a way to change the icon of the chatbot?

Yes, you can open the PVA studio: Customize the web chat canvas - Power Virtual Agents | Microsoft Docs


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.300 students | PROMOTIONS) : English | Português

View solution in original post

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