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Anonymous
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Transfer to agent error

 
10 REPLIES 10
Anonymous
Not applicable

Anyone?

Adding @ggupta

madriano
Microsoft
Microsoft

The Application ID that you created in Azure is it in the same tenant?

Anonymous
Not applicable

Thanks for you reply.

 

I have been following these 2 guides step by step (transfer to Agent Trigger, creating the routing rule, etc etc.). 

https://medium.com/hitachisolutions-braintrust/extend-omnichannel-chat-to-bot-power-virtual-agent-pa...

https://medium.com/hitachisolutions-braintrust/extend-omnichannel-chat-to-bot-power-virtual-agent-pa...

 

However, The "Launch Presence dialog"-button is inaccessible - so OmniChannel does not gets activated, so there is no chat windows coming up.

 

omni.png

 

@madriano Any idea here? Thanks in advance!

 

It's possible that you have an expired Office license? If so, please take a look at this documentation

https://docs.microsoft.com/en-us/dynamics365/omnichannel/troubleshoot-omnichannel-customer-service#s...

 

One thing to note is that there's some missing service principal that needs to be removed:

 

Skype Teams Calling API Service ( This should be removed only if it is disabled and exists in the Enterprise Applications, Application Id - 26a18ebc-cdf7-4a6a-91cb-beb352805e81 )

Anonymous
Not applicable

@madriano This are the 3 licences I have. (They are not expired). I think it should be enough?

 

licence.png

Anonymous
Not applicable

Anonymous
Not applicable

@madriano @chass Is there anyone I can contact regarding this issue that can help me? Been stuck on this issue for weeks now. Thanks ! 🙂

Anonymous
Not applicable

Ping @madriano  @chass 

Any ideas?

 

Thanks again

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