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EmilB
Frequent Visitor

Trigger phrase / topic not found

Hello, 

 

For several days already that I'm struggling with PVA. I trained the bot and when I want to test the bot says "sorry I didn't understand, I couldn't find the topic ... ". 

The trigger phrase that I'm typing is identical to one who is in the triggering list, so basically it’s a perfect match. The most strange thing is if I retype several times immediately after in the chat the same question the bot answers.

For information, I did a refresh of my page (I do it each time before testing, even if the PVA does it automaticaly after save) sometimes it works, sometimes it's not working. And this issue is present on all the topics.

Is anyone facing the same problem?

Thanks a lot.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @EmilB ,

 

I think that it's an instability inside the PVA services.

You can open a ticket here: https://powervirtualagents.microsoft.com/en-us/support

They can investigate your environment and identify if is the instability of your tenant or PVA.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

2 REPLIES 2
renatoromao
Super User
Super User

Hi @EmilB ,

 

I think that it's an instability inside the PVA services.

You can open a ticket here: https://powervirtualagents.microsoft.com/en-us/support

They can investigate your environment and identify if is the instability of your tenant or PVA.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

EmilB
Frequent Visitor

Hi @renatoromao

 

thanks a lot ! i will open a ticket ! 

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